Last Updated on March 28, 2021 by Andy Brooks
Chewy Review – Dog Food & Supplies
Welcome to our review on Chewy, the top pet supply website for pet food and supplies. Chewy has quickly become the number one place where pet parents shop for their furry friends’ food, toys, and much more. If you own a reptile, a bunny, or a fish, they have what you need as well! If you have a dog, you will find a ton of toys and food as well as grooming supplies.
Compared to Amazon, we prefer Chewy. Chewy specializes in pet food, pet supplies & service for pet owners. Along with great prices, this is how they grew to become very successful in such a short amount of time. PetSmart noticed and decided to buy Chewy, its online rival in 2017.
Many people are finding that they can save money by getting their pet’s prescription from their veterinarian and ordering the pet Rx from Chewy Pharmacy. Not every veterinarian will provide an RX for online suppliers, ask your vet first.
We’ve decided to review Chewy.com and help you learn more about them and then let you decide if Chewy is an excellent choice for you and your pets. Feeding your pets healthy food that is safe is very important to you, and we are here to answer your questions. Navigating their site can be a bit of a challenge because they have so many items to search through. Well, we are going to help find your way around and discover it’s much easier than many sites online.
Chewy is based out of Dania Beach, Florida, but they also have many warehouses across the country to package and ship your orders quickly. If you purchase before 4 PM, your treats, foods, and everything else will ship out the same day.
The company has well over 800 employees who work very hard to guarantee their foods are fresh, and all their products are the very best for your pets. They only offer foods that have the very best ingredients and toys that are highly rated by consumers. They are like a one-stop-shop with everything, including an excellent line of carriers and grooming tools. Do you need flea and tick treatments? They got you covered! Chewy now has an online pharmacy! Check out this screenshot from their website.
Chewy Reviews & BBB Rating
Their customers have also rated the company for excellent customer service, including a hassle-free shopping experience. Thumbs up, customers believe their foods are the healthiest on the market and very inexpensive, which is why they keep coming back time and time again.
We were really impressed with the reviews we read from their customers. Most customers strongly believe Chewy is the very best place to find what they need for their furry friends online. Many customers rank their shipping experience as above and beyond their expectations, and their return policy is entirely customer-friendly!
They have foods for small pets, senior cats and dogs, birds, fish, and reptiles.
Chewy.com has a vast range of dog food from dry to grain-free to freeze-dried for your special pooch. They also have a broad range of cat foods and top-of-the-line treats for all your pets.
Some dog foods include Blue Wilderness, Purina Pro Plan, Hills Digestive Care, Rachael Ray Nutrish, and so many more! Some cat foods include Buffalo Blue, Fancy Feast, Meow Mix, Cat Naturals, and the list goes on!
Dog Food Autoship Options
Chewy offers Autoship for a regular monthly delivery of pet food, supplies, and prescriptions. Chewy gives discounts for your first Autoship orders.
Our Thoughts On Chewy
We felt it was time to search around and give you our personal opinions about Chewy and deliver our thoughts to you, our readers.
We spent a reasonable amount of time on their site to check out all their products, which would take forever to list.
Their website is straightforward to navigate around and find the product you are looking for without any issues.
As they offer the top-rated foods for your pets, you can quickly type in the brand name, and you’ll get the results very quickly.
After shopping around and checking out their products, it’s no wonder why they have excellent pet product reviews.
If a customer had an issue with shipping, such as a damaged package, the company quickly worked with them to get the item(s) returned and give them a full refund without any issues.
Pros & Cons
We are not here to lay down a bed of roses; we are here to provide you with both their Pros and Cons before you make a final decision.
One thing that impressed us, they go well out of their way to guarantee they only carry the very best products. You can also check out some enjoyable reviews for their dog foods on YouTube to provide you with even more information about the foods they are selling.
If you have any questions, they also offer a 24/7 helpline. You can call them or send them an email; they are there to answer all your questions and concerns.
Chewy does not just grab any product to make a profit. They conduct extensive research into the products they sell and choose only the best brands that are of the highest quality for all your pets’ needs.
Even if the most exceptional attributes of products cut into their profits, that’s fine with them.
I am also impressed with their review system. They do not hide negative reviews; all their reviews are there for you to read.
You can be assured; you are getting very accurate, honest reviews for whatever product you are looking into from other pet owners. I firmly believe their review system is sincere and straightforward.
We also decided to look into their business for further information to give you a better idea of what Chewy is all about. We wanted to be sure you would be given the best information before you start spending your money.
We checked out Trustpilot’s reviews of Chewy, and they seem to be on the same page as many of Chewy’s customers.
They said Chewy’s customer service is exceptional, and they even go out of their way to send out cards to pet owners wishing their pets good health!
We then moved on to the Better Business Bureau to see what they have listed for Chewy. The company has been accredited since 2012 and has an A+ rating with 100% positive customer review ratings. That speaks volumes!
As you can see from the above list, Chewy.com has a broad range of brands of foods for your pets that you can trust. Their meals, whether dry or canned, offer only the finest quality ingredients such as chicken, beef, and vegetables.
Whether you have a small pet, a puppy, kitten, or senior pet, Chewy has you covered. Again, if you have any questions, Chewy is there to answer them promptly.
Although we did not find anything negative about Chewy.com, we decided we would include some negative customer reviews. Some of the complaints stated that there were discrepancies with their pricing and discounts.
As an example, a customer found a 20% discount, but the coupon could not be used on the chosen pet food they were buying.
Chewy did respond by letting us know that the brand this customer chose did not qualify for a discount by the wishes of the brand. They added that the customer could use his or her discount on any product that is eligible for a discount.
Chewy seems very upfront and is more than willing to make their customers happy while keeping their promises to the brands they sell. Chewy will do their best to correct any issues that have led to dissatisfaction from a customer and deal with it quickly.
Some of Chewy’s Product Categories
You can find just about anything you are looking for on Chewy’s site. Some of the outstanding varieties for dog and cat food includes:
Dehydrated Food, Raw Frozen Food, Freeze-Dried Food, Food Toppings, Prescription Diets such as for gastrointestinal or dental health, Treats Include: Temptations Cat Treats in Packets and Tubs, Friskies Party Mix, Greenies, Bully Sticks, Peanut Butter, Training, Chicken Jerky, Prescription Treats
Toys including Catnip and chew toys, Cat Trees, Shampoos and brushes, Leashes and Collars, Beds, Flea and Tick Treatments )both collars and topical), Carriers and Crates, Training Products, Vitamins and Supplements, Litter, Potting Training and cleaning products
These lists barely scratch the surfaces as they have thousands to choose from.
Is Chewy.com Cheaper Than Petco?
Online data researcher Numerator made an online price comparison in 2018 comparing a variety of pet products from dog food to dog collars and found on 6-14-18 Chewy’s prices were 17% less than Petco’s prices. Chewy was not cheaper on every product, but on the ten popular online products that were sampled, Chewy’s prices were less than $177 for Chewy vs. $225 for Petco. Source: Numerator Pricing Data 2018
Does Chewy Accept Returns?
Yes, Chewy has an excellent return policy that states if the customer is not completely satisfied with their purchase, the customer may return the product. This applies to everything except medicines.
Who Owns Chewy?
Chewy was founded in September 2012 by Ryan Cohen and Michael Day. In May 2017, PetSmart bought Chewy. It was the most significant purchase ever at that time for an eCommerce company.
Does Chewy require a membership fee to order products?
No, there is no membership fee, and the customer may cancel at any time they like.
Does Chewy Charge For Shipping?
The Chewy website states that orders over $49 ship for free! The other orders ship for a flat rate of $4.95.
How long does it take to get an order from Chewy?
Chewy says orders placed by 4:00 PM (ET) will usually ship the same day, and most customers receive their orders in 1–2 days. Chewy’s Autoship delivery service provides scheduled deliveries on a regular basis.
Chewy has products for all your pets from fish aquariums, bird seeds, and tortoise food. It only makes sense that if you buy large bags of dog or cat food, have it delivered directly to you for free and stop lugging those heavy bags around.
Many customer reviews believe that Chewy stands behind all their products. They work very hard to get your products to you as quickly as possible, and they have free returns and prompt refunds. All their employees love animals and will be more than happy to help you get the product you need.
We are quite impressed with Chewy and its products, and we recommend that if you haven’t been there, stop by and check out their thousands of products. You can use their filters to narrow your search to land on items you are looking for or browse their many categories. You might only find something special for your special friend.
If you shop at Chewy, we’d love to hear from you! Please leave feedback so we can share your experiences with Chewy with all our readers.